Budget Car Rental with Van

Satisfied

Very satisfied!

Very bad.

See comments on pickup and drop-off experiences.

Very satisfied

The car pick-up process was very slow and inefficient; the drop-off process was chaotic, with a crowded parking lot.

Pretty good.

The staff were polite.

Very polite and provides reminders about various precautions.

Convenient and efficient.

The 1.0t 3-cylinder turbocharged car was quite a unique experience.

The staff were very nice.

Satisfied! The process is very smooth.

1. The vehicle was in poor condition and broke down the next day, forcing me to spend several hours replacing it; 2. I explicitly stated during the rental process that I would not pay for any extra fees, yet the company secretly added a roadside assistance fee (my fault for not carefully reviewing the contract); 3. When returning the car, I had refueled it fully, but they falsely claimed I hadn’t and deducted $170. Fortunately, the platform stepped in and helped me secure a refund. So, make sure to take photos and keep the fuel receipt when returning the car.

Satisfied

Excellent

Pickup was convenient; Budget and Avis operate as one company now, using electronic receipts, so you can grab the keys and go. The car was relatively new, with a mileage of over 10,000 kilometers. It was a hybrid, possibly due to environmental restrictions in large cities. However, the transmission had issues, as it sometimes wouldn’t shift beyond third or fourth gear on the highway.

The Budget at the airport is fine, always pretty good. The car was brand new with only 1000 kilometers. However, when I returned the car at a location in the city, the staff was indifferent and had a bad attitude. Also, after I returned the car, they didn't update the system in time, so it still showed that the car was being rented. This caused issues when I tried to rent another car, because one passport and one visa can only rent one vehicle. It took me two hours to sort it out. The city location was irresponsible. Bad review!

The process was smooth. The car was in great condition.

Satisfied

Excellent, got an upgraded car.

Pretty good.

It's okay.

It's okay, but the time restrictions are quite strict. Returning the car more than half an hour past the scheduled time may incur nearly a full day's charge.

Everything was convenient, but the inability to extend the rental caused significant trouble. With prepaid orders from Zuzuche, the rental company does not allow extensions, and the car must be returned on time, which caused me quite a bit of inconvenience.

Very satisfied, convenient and quick.

The service attitude is excellent, and responses are very prompt.

Convenient pickup and drop-off at the airport, good service without unnecessary interruptions, following standard procedures.

Very good.

Limited options for car models, the model provided was not the one reserved, the vehicle had insufficient space and felt a bit cramped.

Very good, the deposit was refunded directly without any issues when returning the car.

Excellent

The overall service was excellent, very efficient, and easy to communicate.

Very satisfied

Very satisfied

Not bad

Satisfied

The car was great! Pickup and drop-off were convenient. However, the staff charged an extra fee, which slightly affected the overall experience.

Queued for four hours, absolutely crazy. I rented a car from Budget, but was sent to Avis instead. There were ten counters, yet only one person working slowly to process everything.

There are many hidden tactics, they find ways to charge extra fees.

I often rent cars in Budapest, and overall, the service here is not as good as Sixt. When picking up the car, they just hand you the keys and the pickup sheet, and even the registration document is given separately, making it easy to misplace. No one guides you to check the vehicle condition; you're left to compare it against the pickup sheet yourself. The car wasn't even cleaned properly, with a layer of dust on the surface. At pickup, they informed me that highway fees are not included, using the excuse 'That's why we offer low prices.' I can only say it's full of tricks...

I used to go with major car rental companies, but this time I chose a less-known one. The vehicle was in excellent condition—a brand-new car with only 770 kilometers on it.

Very satisfied

Very satisfied.

Quite satisfied.

Very satisfied

Excellent

Really great

I originally expected an older model of the CX-5, but it turned out to be the new model, which pleasantly surprised me.

Great experience, the car pickup and inspection process was very simple.