Autounion Car Rental

Do not choose this company under any circumstances! They deducted 2000 from the deposit, claiming there were three traffic violations, and refused to return any of it. Totally outrageous! Poor vehicle condition, old car with 170,000 kilometers, and no cruise control. It's a scam for anyone who uses them!

Very satisfied.

The car was scratched by a third party, who was fully responsible. We reported to the police and followed the proper procedures. However, the store still forced us to pay a repair fee of $3600 upfront and charged a 3.5% service fee. Later, the full insurance from the rental platform reimbursed the repair fee but did not cover the service fee. We ended up spending an extra 500 RMB!

Pick-up and drop-off were very convenient, and the rental company explained everything very clearly.

Very satisfied. An unexpected incident occurred during the trip, and the rental company promptly allocated another car, ensuring our journey was not affected. Both pickup and return processes were very convenient, with clear instructions.

Very satisfied, the staff are friendly.

Great service.

The service attitude was great. We were able to change our pickup and drop-off times without any issues.

The overall condition of the car was terrible. It was an old vehicle with over 100,000 kilometers. The left-side mirror had been replaced and could no longer be adjusted automatically, only manually. The seatbelt was loose and wouldn’t retract properly. The interior leather was very worn, with some parts even cracked. The rear wiper was broken, and the car lacked sufficient power for desert highway driving, raising concerns about its safety.

Quite satisfied.

Very satisfied.

Average, they required a €1600 pre-authorization, which is outrageous. Ended up with a Peugeot 3008, the car was rather old with over 50,000 kilometers on it, and it lacked a rearview camera and Bluetooth.

Car was fine. Staff member at checkin was distracted by a personal issue so process was not as smooth as it might have been.

The car was adequate had some bumps and scraps on the back fender, no cruise control on the model I pick up, how the hybrid was good on fuel for the expense fuel prices in NZ

The service was decent, but the car was too old and lacked power. However, it was very fuel-efficient. Various warning lights kept flashing during the trip, and it was impossible to reach the rental company after their closing hours. QEEQ provided great service and quickly helped us get in touch. The rental company responded saying there's no issue and not to worry about the warning lights; just keep driving as usual. Anyway, we managed to drive for three days, covering nearly 1000 kilometers, and refueled twice, costing about 200 dollars.

Our self-driving trip in Egypt left me with a strong impression of the rented car, though not in a positive way. Right after picking up the car, I noticed the poor condition—it lacked a handbrake, which caused significant unease during driving. Additionally, the right headlight on the left side of the car was completely broken and unusable. When I pointed out the issue to the rental office during pickup, they shockingly claimed it wasn't a problem and the car was fine to drive, leaving me feeling rather helpless. As we drove, there were even more issues. The engine's oil light came on, and upon checking, the oil level was critically low. Fortunately, we found a nearby gas station where I could purchase some, though it cost me 900 Egyptian pounds to resolve the issue. While the rental office reimbursed this expense when we returned the car, it was evident they had seriously neglected maintaining the vehicle before renting it out. On the bright side, the car's performance and power were relatively decent during our 3000-kilometer journey. However, all these minor problems made the trip much more stressful than necessary. Driving in Egypt’s cities, especially in places like Cairo and Alexandria, requires a great deal of courage and composure. The added issues with the car only increased the pressure. I sincerely hope the rental company takes vehicle maintenance more seriously in the future to provide more reliable cars for other customers.

Very good.

The vehicle was outdated, and I had to wait a very long time, at least 20 minutes, to pick up the car. Make sure to take a detailed video during pick-up. It's recommended to wash the car before returning.

The staff claimed they recorded a video of the car windows and took photos, but when switching the car, they required us to provide evidence of existing scratches on the vehicle. Make sure to take comprehensive photos of the entire car, including the undercarriage and windows. Since we picked up the car at night, our photos of the windows weren't clear, and they pointed out a small white spot on the glass. Please thoroughly record videos and take multiple clear photos as evidence.

Patient service and straightforward procedures!