Budget - Austin Bergstrom International Airport Information, Car Rental Instructions & Policies

I was expecting a newer car for that price.

There is not much to say, but the good things first. The car we ended up with was clean and perfect for what we needed. The interactions with the service staff was very helpful and friendly. However, we had to wait more than 3 hours in line to even get keys, just to find no car waiting in the lot for us. The same happened to two other customers we were talking to. A customer representative resolved this issue quickly and gave us a different car, which unfortunately had low tire pressure (20 psi) and wasn't usable. The third car finally worked for us. Overall, we spent about 4 hours at the rental car place.

Didn't receive any payment receipt!!!!

Agent was very helpful and offered us an upgrade at very good price.

The reception staff were average. The initial quote they gave me was higher than my booking price. After I showed the rental booking receipt, they agreed to adjust it. However, their accident handling was extremely inefficient. The call center staff could not effectively address the issues. On the 18th, shortly after I picked up the car, it broke down on the road. I was wearing formal attire, standing under the blazing sun, made five calls, and waited nearly four hours for the tow truck. The replacement car didn't arrive immediately, so I had to go back to the airport to get a new car, spending a total of five hours hungry, missing my son's graduation dinner, and paying a lot for international calls. It was a complete nightmare. The replacement car was a recently returned one, uncleaned, but luckily it was reliable enough to last the trip.

Since I picked up the car at 7 PM, there was no waiting time for either registration or collection.

Good

Satisfied, no lines, good service attitude

Very satisfied

Pretty good, but I hope the app can include options for road tolls.

Vehicle wasn’t in the best condition. However, the price made up for it.

Great service and very friendly staff.

Sí muy bien Saber lo del cobro $

Very good.

Do not use Budget car rentals! I reserved a Camry but ended up getting a Kia. When I asked the front desk, they said there were no Camrys available and that I had only booked a similar model. At the pickup location, I saw a Camry parked right across from me. This is just a minor issue. Onsite, they insisted I buy a highway day pass for $13 a day. I declined, but the front desk clerk—a rude lady—was visibly displeased and still charged my credit card $50 as a prepaid toll fee, along with a $200 deposit for the car. Three weeks after returning the vehicle, that $250 is still being held with no updates. Even that I can tolerate. The scary part is that starting yesterday, I started receiving bills from an ETC company I never registered with. They charged my credit card—provided to the car rental company—$10 on the first day and $25 on the second day in the city I returned the car. This is theft! Renting a car for just one day caused so much trouble. Avoid these lousy American rental companies!

Very good.

Helpful staff in Austin. In San Antonio no receipt was emailed to me and also I was not told I was being charged for 2 extra hours. There was some time confusion. Other than that, good.