CARWIZ - Colusa Rent A Car Information, Car Rental Instructions & Policies

Very disappointing.

Very satisfied, but please return the deposit to my bank account promptly.

Really good!

Not bad, there were basically no issues. The highway toll had a pre-authorization, which was clarified later.

Extremely poor experience, absolutely terrible!!! Dishonest store, avoid at all costs!!! I arrived at the store with all the required documents, and after waiting for half an hour, they finally finished serving the person ahead of me. It really took them half an hour to handle a single customer—no exaggeration!!! Finally, it was my turn. The staff at the counter (non-white, spoke Spanish, and had heavily accented English that was hard to understand) kept saying my card couldn't be processed and refused to give me the car!!! I had no choice but to call the car rental platform, which led to all sorts of back-and-forth. While the platform's attitude was okay, their service was very slow. I repeatedly handed the phone to the staff at the counter, but the issues persisted—the platform representative couldn't resolve it either!!! After wasting three hours, I suggested returning to the airport to rent from another company, which eventually worked out and I got a car. However, this shady shop refused to refund my money. Then I had to go back and forth with the platform for over a month, and they said they would pay me back first. It was exhausting. I can't believe this store is still listed on the platform—everyone beware!!! That day, it was just me, a 6-year-old child, and a nearly 70-year-old elder traveling. After landing, we wasted several hours dealing with this shady store. To make matters worse, I later discovered my credit card had been fraudulently charged. Truly infuriating!!!

Extremely poor service! Absolutely terrible! Fraudulent store, do not book here under any circumstances! I arrived at the store with all the required paperwork and waited half an hour for the previous customer service request to be completed. It takes half an hour to handle one person—and this is no exaggeration! When it was finally my turn, the store staff (non-white, speaking Spanish, very difficult to understand their English) claimed my card could not be swiped and refused to give me the car! I had to call the rental platform, which led to endless back-and-forth. Although the rental platform was relatively polite, their service was very slow. I had to repeatedly pass the phone to the store representative, but the issues remained unsolved. After wasting three hours, I asked to return to the airport to choose a vehicle from a different rental company, which eventually allowed me to successfully pick up a car. However, this fraudulent store refused to refund me. Following this, I had further disputes with the rental platform for over a month, during which they claimed they had advanced the refund to me. Utterly frustrating! This store is still available on the rental platform, so everyone must be cautious! That day, I was traveling alone with a six-year-old child and an elderly person nearly seventy years old. After landing, I wasted several hours dealing with this scam. To make matters worse, after returning home, I discovered unauthorized charges on my credit card. Truly incomprehensible and infuriating!