AVIS - Edinburgh Central Information, Car Rental Instructions & Policies

Used AVIS in both Germany and the UK. The overall service was nothing special but also had no issues. However, both times I was given a car that was a lower tier than the model advertised online.

The vehicle was in excellent condition and the service was very good.

The counter staff had a good attitude, but it took four hours for the rescue vehicle to arrive, which is too long.

A new car with 10321 miles, in good condition and clean. Friendly staff, straightforward procedures, no extra requirements.

Great service, got a free upgrade.

The rental company service is mediocre, long waiting line, booked an SUV but got a standard sedan instead, and was told it's the same class. I booked more than two months in advance.

Very good. I actually got a Vauxhall Mokka 1.4. The car was very new and in great condition. No upselling.

Excellent service attitude, they stayed late to help us pick up the car! Not as bad as some reviews said.

Overall, I give five stars for the car rental experience, but I deduct two stars for the Avis customer service during car return. A female employee named Glacé had an extremely impatient and rude attitude, as if I was there to borrow money instead of returning a car. When I couldn't find the return location for the first time, she even said 'Oh my goodness, how can’t he do it.' I strongly request that this review be forwarded to Avis as an official complaint!

Excellent

I booked an SUV, but got a Skoda instead. They said there were no SUVs left in the same category... Okay, I accepted it. On my way, the parked car was hit by a blue Golf, which was entirely the other party's fault. When I returned the car, I filled out the necessary forms. They said it would take about three days to confirm the responsibility with the other party's insurance company and send me an email, but there was no follow-up... Then I discovered that my credit card was charged £422 for all the car damages... Zuzu Car said they would contact the rental company, but there was no response. Finally, I had to email Avis myself, and they replied saying the investigation was still ongoing... There's no telling when the money will be refunded...

Very friendly staff.

Understaffed, long wait at certain times.

This was my first time renting a car in the UK and driving on the right-hand side. Driving in the Scottish Highlands with narrow roads took some time to get used to. The vehicle was in excellent condition. The staff handling pickup and return were efficient and straightforward, and the car was even upgraded!