AVIS - Dallas/fort Worth International Airport Information, Car Rental Instructions & Policies

I realized only after the trip was over that AVIS considered about $29 less than what was prepaid on my easyrentcars voucher. Any way to get back the $29 I paid extra?

The App dosent work

Hate to pay for additional, should be a way to include in the reservation payment, nevertheless I had to pay for extra insurance and toll radio tag

Rentamos la Mazda y nos dieron una camioneta Jeep pickup, INCOMODISIMA, no es para 5 personas, es altísima y en la parte de atrás NO CABEN 3 personas, definitivamente no vuelvo a rentar con ustedes ni con AVIS ya que no respetaron mi solicitud. Lo del seguro no está claro en la página, pagamos uno q no era necesario y en el mostrador ya te explican que necesitas otro.

Muy sucio por fuera y por dentro, inestable (tal vez por falta de amortiguadores).

Primeramente me entregaron auto que no tenía gasolina. Además estaba sucio, incluso hice broma de que íbamos a tener que ir al Car Wash. Tuve que volver a que me cambien el auto.

Una pregunta, no han hecho la devolución del monto que bloquean, cuánto tarda en reflejarse el monto final?

Había una fila larga pero avanzó rápido, tomamos 30 min aprox. El coche no estaba muy limpio pero tampoco estaba sucio.

El auto y la atención excelente.

El carro estaba sucio de pelos de perro y le faltaban las molduras laterales. Tenia varios leves scratches alrededor

I use Avis in Europe but the car picked up in Dallas was in poor condition - holes in seats, many scratches & small dents, scuffed alloys etc. I won’t be selecting them again in the US. In fairness the pick-up and drop off process was smooth and the staff obliging.

It took ten minutes for Avis to source a suitable car for us; it was busy. The customer service agent was extremely friendly and a pleasure to deal with.

Very spacious, very clean, and very bright.

Extremely satisfied

Unnecessarily added non-package items

Overall, it was okay. The local office was nice, but the domestic customer service was terrible!

Satisfied

Very good.

It's good.

Very satisfied

On Friday evening around 8 PM, I had to queue for half an hour.

Etoll requires an additional payment of $12.

There were too many people in line at Avis, and there's no express lane for car pickup.

AVIS offered a Spring Festival promotion which seemed attractive, so I decided to rent from them, but the experience turned out to be quite frustrating. When picking up the car, there were about five people ahead of me, and I had to wait for over half an hour—it was extremely slow. Finally, a Black lady assisted me. She swapped my reservation to a compact SUV, which I agreed to, but the first car she gave me had a front camera missing, leaving a black hole there, and the panel near the right headlight was coming apart—it was clearly a car involved in an accident. I went back and requested a replacement. She said she'd give me a new car but ended up giving me a Mazda with over 20,000 miles on it. By then, it was already past 5 PM, so I took the car and headed to Fort Worth. The next day, I discovered the right front tire was a different brand from the other three and had a visible bulge. I went to three local AVIS stores, but none of them agreed to replace the car. In the end, I had to drive back to Dallas Airport to get a replacement. I directly told the counter staff I was 'very disappointed with AVIS service' before they finally gave me a Kia SUV with over 10,000 miles.

Very satisfied

Satisfied