Avis - Copenhagen Downtown Information, Car Rental Instructions & Policies

Reward

Had to wait 45 minutes for the car

The car rental company's service was okay, but they are not flexible with time calculations.

The service attitude was excellent.

The overall service at the store is excellent. I've used Avis in multiple countries, and this location has the best service. They go over the rental contract with you step by step. During business hours, car inspections are done in person upon return. The car condition is decent, although one rear-view mirror is slightly loose, it does not affect driving.

I originally booked a Toyota RAV4 through QEEQ at Copenhagen Airport the afternoon before, but Budget didn't have that model available (seems like their business is doing very well). Instead, they offered me a Skoda sedan, saying it was the most available option in their inventory. However, we had four suitcases (28x2, 24x2), and the car could only fit three of them. After some negotiation, they suggested upgrading to a 7-seater business van for an extra €50 per day, which I firmly refused and decided to cancel the order. Called QEEQ customer service on the spot, who confirmed the cancellation for me. Then I booked to pick up a car near the central train station the next day, which was supposed to be a Toyota RAV4 as well. At 12:30 PM the following day, I went to pick up the car, but there was no RAV4 again—this time, they provided me an MG SUV. The trunk was slightly smaller, but it could fit all four suitcases. We were assisted by an intern, who was very polite and reassuring, going over every detail of the rental agreement with us before signing. Since we were heading to Ribe (on another island), the car company recommended buying the round-trip bridge toll upfront, originally priced at 500 DKK but discounted to 420 DKK. The toll was directly linked to the license plate for seamless crossing at the bridge toll gates.