Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
June 17, 2025
Destination: Istanbul
Good
View moreJune 17, 2025
Destination: Istanbul
Very satisfied!
View moreJune 17, 2025
Destination: Istanbul
Frequent tire pressure warnings occurred, and upon inspection, a large leak was found in the left front tire. I had no choice but to go to a garage to replace the tire. During subsequent driving, the tire pressure warnings continued. I requested a car replacement, but the rental company suggested I go for another inspection, with expenses covered by them. After the inspection, the tire pressure warnings persisted. At checkout, even after presenting conversation records with them, the rental company insisted that the inspection cost was for clearing the warnings and unrelated to the tire issue, refusing to reimburse the expense. After debating for half an hour, they agreed to cover the inspection fees. The tire pressure issue consumed a significant amount of my time and energy, severely impacting my self-driving experience.
View moreJune 16, 2025
Destination: Istanbul
Very satisfied, no upselling at all.
View moreJune 15, 2025
Destination: Kayseri
It's okay.
View moreJune 15, 2025
Destination: Istanbul
Very good and professional.
View moreJune 14, 2025
Destination: Dalaman
Very satisfied.
View moreJune 12, 2025
Destination: Istanbul
The pickup process was quick and efficient.
View moreJune 12, 2025
Destination: Istanbul
Quite satisfactory.
View moreJune 9, 2025
Destination: Denizli
Very good
View moreJune 9, 2025
Destination: Istanbul
The process was very smooth, the staff explained all issues clearly, the vehicle performed well and was clean.
View moreJune 6, 2025
Destination: Antalya
The overall process was smooth and the procedures were convenient.
View moreJune 6, 2025
Destination: Istanbul
Pretty good.
View moreJune 5, 2025
Destination: Dalaman
Very satisfied
View moreJune 5, 2025
Destination: Istanbul
Very smooth and extremely satisfying.
View moreJune 4, 2025
Destination: Ankara
Very satisfied. Despite the language barrier, they patiently explained everything.
View moreJune 4, 2025
Destination: Ankara
The service was excellent.
View moreJune 3, 2025
Destination: Istanbul
It's okay.
View moreJune 3, 2025
Destination: Istanbul
Satisfied
View moreJune 3, 2025
Destination: Izmir
Overall service was satisfactory.
View moreJune 2, 2025
Destination: Izmir
Quick and smooth process
View moreJune 1, 2025
Destination: Izmir
Overall poor English proficiency, making communication difficult.
View moreMay 31, 2025
Destination: Istanbul
The pick-up and drop-off process was very smooth, and no deposit was required. I found it very convenient.
View moreMay 29, 2025
Destination: Antalya
Very good, everyone was very helpful.
View moreMay 27, 2025
Destination: Antalya
Very satisfied! The car rental service is professional!
View moreMay 26, 2025
Destination: Istanbul
Excellent!
View moreMay 26, 2025
Destination: Antalya
The process was simple and efficient, and the car rental went smoothly.
View moreMay 25, 2025
Destination: Istanbul
The experience was great, the car was in good condition, and driving in Turkey was very enjoyable. However, the pickup location was hard to find as the Google Maps location was incorrect.
View moreMay 25, 2025
Destination: Istanbul
It's acceptable, but they provided a different car and its condition was not good.
View moreMay 23, 2025
Destination: Izmir
Satisfied
View moreMay 22, 2025
Destination: Istanbul
The car pickup time is strictly based on the reserved time.
View moreMay 21, 2025
Destination: Izmir
Turkey feels like a mix of domestic and European styles. The road structure is European, while the countryside resembles the rural areas back home. Drivers tend to be more aggressive.
View moreMay 19, 2025
Destination: Izmir
Not bad, the return process was very quick.
View moreMay 17, 2025
Destination: Istanbul
I was dissatisfied with the customer service provided by Zuzuche. I lost my driver's license while flying to Istanbul and tried to pick up the car an hour earlier than the scheduled time. The rental company noticed I didn't have the original license and refused to let me take the car. I contacted customer service, and they explained that both they and the rental company couldn't allow pickup without the original document, which I understand. However, my reservation should have been canceled for me since the pickup time hadn't yet arrived. Zuzuche only cares about collecting money and doesn't handle customer issues properly, which left me extremely frustrated. This is just a reminder for those who plan to use this platform to rent cars in the future. Think twice!
View moreMay 15, 2025
Destination: Antalya
Both the QEEQ platform and Cizgi rental company were exceptionally satisfactory. I picked up the car at Antalya Airport in Turkey and returned it at Izmir Airport, which was very convenient. I originally booked a Citroën C5 Aircross but was provided with a Peugeot 3008 diesel car from the same category. The vehicle was very new, in excellent condition, had strong performance, and was fuel-efficient! Returning the car in a different location was also very convenient!
View moreMay 15, 2025
Destination: Istanbul
Good communication even with a two-day delay, and the return process was smooth.
View moreMay 13, 2025
Destination: Istanbul
Good
View moreMay 13, 2025
Destination: Istanbul
I initially booked an Opel Corsa, but they upgraded it to a Fiat Egea SUV for free. Quick and efficient, very good service.
View moreMay 12, 2025
Destination: Istanbul
No Chinese language service available, and some staff members are not proficient in English.
View moreMay 11, 2025
Destination: Dalaman
Very good.
View moreMay 10, 2025
Destination: Istanbul
Not bad, but they were quite persistent in selling insurance when picking up the car.
View moreMay 10, 2025
Destination: Dalaman
Very satisfied
View moreMay 9, 2025
Destination: Dalaman
It's fine.
View moreMay 9, 2025
Destination: Istanbul
Very fast and efficient, both pickup and drop-off were smooth with no extra charges.
View moreMay 8, 2025
Destination: Istanbul
It's acceptable, but make sure to take photos when picking up the car to avoid any issues.
View moreMay 7, 2025
Destination: Istanbul
Very good.
View moreMay 6, 2025
Destination: Istanbul
Good
View moreMay 6, 2025
Destination: Istanbul
Satisfied
View moreMay 6, 2025
Destination: Istanbul
Very satisfied.
View moreMay 6, 2025
Destination: Kayseri
No upselling, but make sure to check the contract carefully. Initially, the wrong return location was listed for one-way rental, but it was later corrected. Additionally, the deposit fee was charged directly to the card instead of being pre-authorized, and there was a loss due to exchange rate differences upon refund.
View more