Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
June 17, 2025
Destination: Madrid
Overall satisfied, depends on luck. Most staff are very nice, but the first lady I encountered had a bad attitude.
View moreJune 17, 2025
Destination: Mallorca
The overall service was excellent and very patient.
View moreJune 16, 2025
Destination: Barcelona
We already purchased insurance through Zuzuche, which includes coverage for Andorra and Portugal. Why are we being forced to buy an additional 530 Euro insurance?
View moreJune 15, 2025
Destination: Madrid
It was a great car rental experience, very satisfactory.
View moreJune 15, 2025
Destination: Malaga
Very satisfied, the staff had a great attitude and explained everything clearly and understandably.
View moreJune 11, 2025
Destination: Sevilla
Pickup was convenient; Budget and Avis operate as one company now, using electronic receipts, so you can grab the keys and go. The car was relatively new, with a mileage of over 10,000 kilometers. It was a hybrid, possibly due to environmental restrictions in large cities. However, the transmission had issues, as it sometimes wouldn’t shift beyond third or fourth gear on the highway.
View moreJune 11, 2025
Destination: Sevilla
Very satisfied. After reading some reviews mentioning aggressive insurance upselling, I was a bit worried. However, the rental company only asked once, and when I declined, that was it. Their attitude during both pickup and drop-off was great. Only a 200-euro deposit was required, and just one card for the guarantee. The car itself was quite new with only 9,000 kilometers, easy to drive, and overall excellent.
View moreJune 11, 2025
Destination: Barcelona
First of all, I am very angry with the rental company's tactics, using inappropriate methods to force us to cancel the order and require us to upgrade the rental at a higher cost. However, I am very grateful to Zuzuche for intervening and protecting our rights.
View moreJune 11, 2025
Destination: Toledo
The service staff at the rental company are friendly and highly efficient.
View moreJune 10, 2025
Destination: Barcelona
The car I booked was unavailable, so I was forced to upgrade, and it's been a week and I still haven't received the invoice.
View moreJune 10, 2025
Destination: Madrid
Acceptable
View moreJune 9, 2025
Destination: Sevilla
Efficient and no upselling.
View moreJune 8, 2025
Destination: Alicante
Very satisfied.
View moreJune 8, 2025
Destination: Valencia
Very good.
View moreJune 7, 2025
Destination: Valencia
Very satisfied.
View moreJune 6, 2025
Destination: Madrid
They provided brand-new cars, less than six months old.
View moreJune 6, 2025
Destination: Valencia
Very satisfied.
View moreJune 5, 2025
Destination: Madrid
Satisfied
View moreJune 5, 2025
Destination: Mallorca
The car's electronic start and Bluetooth were not working properly. When picking up the car, there were some paint damages on it. I asked the rental company staff whether I should take photos, and I was told it wasn't necessary; I just needed to show them upon return (confirmed this with two different staff members). However, during the return process, the staff said that these damages should have been reported via email at the time of pickup, not during return. I later discovered that the rental company had written the email and phone number incorrectly on the contract. To avoid potential issues, I sent an email to the company, but it took several days to get a reply, and the issue of updating the incorrect information wasn't addressed.
View moreJune 5, 2025
Destination: Madrid
When I first picked up the car, the vehicle provided didn't match my reservation. Although this was understandable, it indirectly led to issues later. I was given a seven-seater vehicle instead of the five-seater with a large trunk I had originally booked. The staff suggested that I could fold down the rear seats to create more trunk space, which I accepted. However, problems arose during the return process. I feel this may have been due to individual actions by their staff, and I am simply stating the facts. When I returned the car on time, the staff member immediately took the keys and began inspecting the vehicle. Upon opening the trunk, they realized I had folded down the rear seats to use as trunk space. The staff tried to unfold the right rear seat for inspection but handled it too forcefully and ended up damaging it.
View moreJune 5, 2025
Destination: Barcelona
The car rental company had a staff member who insisted I purchase the €47 insurance. He had a very poor attitude when I refused, and after lengthy discussions, I ended up buying it. Actually, I had already purchased full insurance through the platform, but the rental company couldn't see it. As a result, I had to cancel the full insurance from the platform. The platform's full coverage was only €150, whereas theirs was €47 per day—totally not worth it. However, the platform's customer service lady was extremely patient and helped with translation. I am very grateful.
View moreJune 5, 2025
Destination: Madrid
Very satisfied.
View moreJune 4, 2025
Destination: Alicante
The staff at the store were very helpful. They informed us about nearby fuel stations and explained the procedures for picking up and returning the car. The return process was also very efficient.
View moreJune 4, 2025
Destination: Sevilla
The car was in excellent condition, and the staff mentioned that buying the company’s full insurance would cover everything without any extra fees. However, we had already purchased comprehensive insurance on QEEQ.
View moreJune 4, 2025
Destination: Barcelona
The staff at the car pickup was very friendly. Since there were times when we couldn't understand each other, we went back and forth using translation software, which took quite a bit of time, but he was very patient. The car provided was a DS model, though I don’t know the specific version. However, the car had numerous scratches. As it was my first time renting a car, I had read online that you should be very meticulous about documenting scratches. Due to the large number of scratches, we spent over 40 minutes just taking photos. After picking up the car from the basement level 4, we communicated with the staff, who said we only needed to take photos and didn’t need to add anything to the contract. He assured us that as long as there were prior photos, any issues later wouldn't be heavily pursued, and this turned out to be true. The car was given to us with a full tank of gas and a remaining range of 560 kilometers recorded. When returning the car, we refueled to full at a gas station very close to the store, but the remaining range showed only 540 kilometers. There was nothing we could do since it was already at full capacity. At the time of returning the car, no issues were raised, but later we discovered that 8 euros had been deducted from our credit card deposit! We suspect this was due to the 20-kilometer discrepancy. Keep in mind that in Europe, one liter of gas costs just 1.6 euros, and we had already refueled fully.
View moreJune 3, 2025
Destination: Valencia
The staff was friendly, polite, and efficient, with no upselling. The vehicle was in great condition.
View moreJune 3, 2025
Destination: Madrid
Very satisfied!
View moreJune 2, 2025
Destination: Barcelona
Quite excellent. Even though I don't speak English or Spanish, I managed to pick up the car smoothly using mobile translation. For peace of mind, I purchased full insurance from the rental company and a supplemental insurance from QEEQ, costing less than 500 per day.
View moreJune 1, 2025
Destination: Barcelona
Very satisfied, highly recommend!
View moreJune 1, 2025
Destination: Madrid
Very satisfied.
View moreJune 1, 2025
Destination: Mallorca
Long wait time for pickup and the reserved car model was not available.
View moreJune 1, 2025
Destination: Sevilla
The car pickup process was quick with no upselling. However, the store's opening time for car pickup was delayed by over ten minutes because the staff arrived late. The car was in excellent and very new condition.
View moreMay 31, 2025
Destination: Madrid
Very good
View moreMay 31, 2025
Destination: Barcelona
Excellent! Very professional service! The vehicle was in great condition!
View moreMay 30, 2025
Destination: Valencia
Great service attitude.
View moreMay 30, 2025
Destination: Valencia
The service attitude was excellent.
View moreMay 30, 2025
Destination: Sevilla
Buen auto y buena experiencia.
View moreMay 29, 2025
Destination: Barcelona
Very satisfied
View moreMay 29, 2025
Destination: Mallorca
The queue was very long, and the waiting time was excessive.
View moreMay 29, 2025
Destination: Madrid
It's okay.
View moreMay 29, 2025
Destination: Madrid
Very satisfied
View moreMay 27, 2025
Destination: Granada
The service is very nice, meeting the standard of a good salesperson.
View moreMay 27, 2025
Destination: Madrid
Satisfied
View moreMay 26, 2025
Destination: Madrid
Very good, this company offers the cheapest full insurance in Madrid on QEEQ.
View moreMay 26, 2025
Destination: Madrid
Very good, comprehensive insurance at a low price.
View moreMay 25, 2025
Destination: Madrid
The pick-up process was smooth, but I almost got scammed during the return. Here's a reminder for everyone: 1. During pick-up, you need to get a number and queue up, so it's best to go early. This place shares the same location as Avis; they asked if I wanted to purchase insurance, but I declined since I had already bought it, and they didn't try to upsell further. To get the car, you need to walk to the P3 parking lot. The staff kindly pointed me in the right direction, but I still couldn't figure it out and wandered around for a bit. Eventually, I asked a parking lot employee who directed me to the correct place. Picking up the car was relatively smooth; it wasn't the model I reserved, but I didn't mind as long as I had a car. It was a new vehicle with less than 1,000 km driven. The staff confirmed it was full of fuel, and when I started it, the fuel gauge was full, showing 520 km. 2. Returning the car was where the issue arose. When I picked it up, I took photos and videos of the entire car, including the dashboard. At return, the fuel gauge was full, showing 570 km. However, the first staff member did more than just check this; they accessed the car's smart display and claimed I had driven an additional 60 km after refilling, meaning the tank wasn't full. They said I either needed to go to a nearby station to refuel or pay €35.15 for the missing fuel. This was unacceptable to me. How could 60 km cost that much in fuel? And this process seemed unreasonable—why only use the dashboard to confirm the fuel level at pick-up but then rely on the smart display during return? I immediately called QEEQ customer service to explain the issue, staying on the line for about 20 minutes. QEEQ's team told me to hand the phone to their staff to clarify. The initial employee was busy with other customers, so a second staff member took the call. He seemed unaware of the problem, so I briefly explained and showed him the dashboard photos I took at pickup. After checking the car again, he stated, "I think there's no issue with the fuel; you're good to return it." He inspected the car for damages, found none, accepted the return, signed off, and refunded my deposit immediately! What a surreal experience. Thankfully, I stuck to my position from the start. Everyone, take note: Make sure to take photos of the fuel gauge, and if there's a smart display, ask staff upfront which measure is considered definitive.
View moreMay 25, 2025
Destination: Sevilla
I rented a Nissan Qashqai but was given a Volvo XC40 instead. It's a much bigger car, and it's also brand new with only 2000 km on it. Very nice! It was very spacious for the four of us. We added full insurance at the car rental office, and the price was acceptable. Returning the car was also quite simple.
View moreMay 25, 2025
Destination: Mallorca
Quite satisfied.
View moreMay 25, 2025
Destination: Madrid
The pickup and drop-off process took a long time, the location was hard to find, and the shuttle bus to the airport ran infrequently, nearly causing me to miss my flight!
View moreMay 25, 2025
Destination: Tenerife
Highly satisfied, no forced insurance upselling. A deposit of 200 euros was taken, and it was refunded immediately after the car was returned, with no extra charges.
View more