Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
April 27, 2025
Destination: Madeira
The car was perfectly adequate and clean, but had clearly been in numerous minor accidents before. Avis' fast track service did not work / was not available at this agency despite having filled in my details in advance.
View moreApril 17, 2025
Destination: Lisbon
Very good, I'm satisfied.
View moreApril 12, 2025
Destination: Madeira
The car rental process was very convenient and completed within minutes. Returning the car was simple, just drop the key inside.
View moreApril 10, 2025
Destination: Ponta Delgada
I had a voucher that clearly stated: an automatic, compact car, like a Ford Focus, hybrid, and included SUPER CDW insurance. The staff insisted they didn’t have a hybrid car, and in addition, they gave me a smaller car. Later on, I discovered I had been given a car from the economy group. They also claimed I didn’t have SUPER CDW insurance, which I specifically booked in order to cancel the excess completely. The representative called the manager, who also insisted that this was what appeared in their system. He, too, insisted that they had no hybrid vehicles, and he also failed to inform me that I was being downgraded to a smaller car. Terrible service from an untrustworthy team.
View moreApril 3, 2025
Destination: Lisbon
Very satisfied
View moreMarch 29, 2025
Destination: Cascais
Excellent service, quick and straightforward car pickup.
View moreMarch 25, 2025
Destination: Lisbon
Choosing Europecar for car rental in Germany was a great decision, and it turned out to be equally good in Portugal. I prefer avoiding complications, so I booked the basic insurance online and purchased full insurance on-site. If the car gets scratched in the parking lot, you don't have to worry since it's covered by the insurance. Returning the car was a bit tricky, as I had to circle around several times; the navigation was incorrect and I had to ask for directions. To find the return location, navigate to 'Arrival,' and you should see signs for 'Car Return,' or follow signs for 'rent-a-car.' Near the airport's arrival exit, there are fewer signs, so pay extra attention. If renting from an airport location, keep in mind that many lower-cost options might require a shuttle bus for pick-up.
View moreMarch 25, 2025
Destination: Lisbon
This company is a complete scam. They make every effort to find issues during car return—even a small scratch on a plastic hubcap is considered an accident, and they charged 600 euros for it. It's clearly a deliberate attempt to overcharge.
View moreMarch 15, 2025
Destination: Lisbon
They have the friendliest staff, very courteous and professional.
View moreMarch 13, 2025
Destination: Funchal
The perfecr car for exploring Madeira.
View moreMarch 9, 2025
Destination: Funchal
Satisfied, the car was in good condition and everything at the airport was very convenient.
View moreMarch 6, 2025
Destination: Lisbon
Very satisfied.
View moreMarch 5, 2025
Destination: Lisbon
Good
View moreMarch 2, 2025
Destination: Lisbon
Very satisfied
View moreMarch 2, 2025
Destination: Lisbon
It feels like fraudulent charges were involved. I chose this company because it seemed cheap, but at the airport, I couldn’t find the company’s shuttle bus or staff. I ended up on the shuttle of another company by mistake since they were located just next to each other on the same street. Their shuttle service was poor, and the staff who handled the car pickup process tried to upsell their own insurance for €370. Because I was confident in my driving skills, I didn’t buy it. However, in Malaga, Spain, while visiting Picasso's birthplace and art exhibition, the car parked in a normal parking lot was vandalized by locals, and the left side mirror was broken. I contacted the car rental company, and the staff advised me to call the police. With my poor foreign language skills, I tried calling the Spanish police twice, but they didn’t understand me and hung up each time as there were no Chinese-language services. Helplessly, I returned to Portugal. During the car return inspection, the staff told me that in addition to the broken left side mirror, there were scratches on the left wheel and damage to the tire. When I picked up the car, I followed the standard procedure and took photos of the car from all sides, including the front left, front right, back left, back right, and center. I carefully inspected areas like the bumpers and doors, but since the inspection was done indoors with poor lighting, I missed examining the tires and wheels. After taking the photos in front of the staff, I drove out of the parking lot and parked in sunlight to double-check the car. I noticed some minor scratches and informed the staff member who happened to come out. He told me the scratches were already noted on the car pickup form and assured me there was no need to worry. I didn’t inspect all four wheels or the rims in detail due to his assurance. However, at return, I was told that the damages, including the left side mirror, exceeded the €1,599 deposit I initially paid, which felt like a huge scam. Roughly calculated, the rental cost came out to €100 per day—ridiculously expensive. I hope other drivers who read my review won’t be misled by low prices. Small companies might have hidden traps waiting for you.
View moreMarch 1, 2025
Destination: Lisbon
The staff were enthusiastic, but the condition of the car was slightly poor.
View moreMarch 1, 2025
Destination: Lisbon
Klass Wagen would not accept my credit card for car hire without collision coverage as it only had my first name initials- they require full first name on the card however they were happy to take payment to include the cost of the insurance which was several times more than the cost of the rental without insurance. There was also a 20 Euro charge to drop off at the airport location which was different from pick up.
View moreFebruary 28, 2025
Destination: Lisbon
The car rental company is very clean and well-located. The staff is professional and provides excellent service.
View moreFebruary 28, 2025
Destination: Lisbon
Counter staff lady spoke English well and explained everything but was slightly dead pan. Offered to upsell with full insurance and also to a slightly better car, but not at all pushy. Explained tolls and previous damage to vehicle.
View moreFebruary 26, 2025
Destination: Lisbon
The rental company aggressively promoted insurance, and their service attitude was very poor if you didn't purchase it. I calculated the insurance cost from the rental company, and it turned out to be similar to what was offered by the third-party platform. It’s better to buy directly from the rental company in the future because you don’t even have to pay a deposit after purchasing it. I initially rented a Toyota hybrid to save on fuel costs, but they gave me an old Spanish-made car instead, claiming it was the same class.
View moreFebruary 26, 2025
Destination: Madeira
Very professional and courteous
View moreFebruary 24, 2025
Destination: Porto
Very satisfied
View moreFebruary 23, 2025
Destination: Lisbon
The car model was upgraded for free, and it was a brand-new car with only 300km mileage in Lisbon. Major rental companies are located within the terminal, while local brands require a shuttle bus (operates every 20 minutes) to pick up the car outside the airport in a commercial area.
View moreFebruary 21, 2025
Destination: Lisbon
Satisfied.
View moreFebruary 20, 2025
Destination: Lisbon
Pickup and return were very convenient. The service was excellent, and explanations were clear.
View moreFebruary 19, 2025
Destination: Lisbon
The staff is fluent in English.
View moreFebruary 18, 2025
Destination: Lisbon
Very professional and standardized, no product upselling.
View moreFebruary 18, 2025
Destination: Lisbon
As always, the process was smooth, with a thorough and quick vehicle inspection.
View moreFebruary 18, 2025
Destination: Lisbon
Six months after the service ended, I received an email requesting payment for a driver's license translation fee (which I did not use). The email also included a blank driver's license translation document.
View moreFebruary 14, 2025
Destination: Lisbon
May be technically it is similar cars but when you booked Volvo xc60 “or similar” and get Citroen in the condition of dying old donkey it might be little bit disappointing.
View moreFebruary 12, 2025
Destination: Lisbon
Very satisfied, as always.
View moreFebruary 10, 2025
Destination: Lisbon
The car provided was relatively new and had good performance.
View moreFebruary 7, 2025
Destination: Lisbon
The person directing me to park caused me to scratch the car.
View moreFebruary 7, 2025
Destination: Porto
The trip was delayed, and cancellation was not allowed, forcing an unwanted expense.
View moreFebruary 4, 2025
Destination: Lisbon
The company's service is excellent, very convenient, and the staff is very friendly.
View moreFebruary 4, 2025
Destination: Lisbon
This is really the first time I've seen a rental company not trying to upsell anything. Impressive!
View moreFebruary 3, 2025
Destination: Madeira
Satisfied
View moreFebruary 2, 2025
Destination: Lisbon
The deposit was high, and I was required to purchase additional insurance on-site. The return process was slow, resulting in overtime charges.
View moreJanuary 31, 2025
Destination: Lisbon
Very satisfied, excellent service, the experience was great.
View moreJanuary 30, 2025
Destination: Lisbon
Very satisfied, the English communication was smooth.
View moreJanuary 29, 2025
Destination: Funchal
Very satisfied.
View moreJanuary 26, 2025
Destination: Faro
Car was fine
View moreJanuary 24, 2025
Destination: Lisbon
Very good, but the car's infotainment system is quite poor.
View moreJanuary 14, 2025
Destination: Lisbon
I had some problems with the seller trying to force the insurance and not wanting to accept my credit card as a deposit, but after a lot of effort it was resolved.
View moreJanuary 6, 2025
Destination: Lisbon
The store heavily promoted insurance and forced the rental of highway equipment.
View moreJanuary 4, 2025
Destination: Lisbon
A good company.
View moreJanuary 2, 2025
Destination: Lisbon
Excellent!
View moreDecember 31, 2024
Destination: Lisbon
The car provided by the rental company was exactly the same as the one I booked.
View moreDecember 31, 2024
Destination: Lisbon
Very good.
View moreDecember 30, 2024
Destination: Lisbon
So far, very satisfied. Will leave further comments after the deposit is refunded. The car rental company provides excellent service.
View more