Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
June 12, 2025
Destination: Mexico City
Very satisfied.
View moreJune 10, 2025
Destination: Cancun
When I arrived at the store, there were no cars available. I had to wait for half an hour for one to be brought from outside, and there was only one option. The car was not provided with a full tank, making it difficult to estimate how much fuel to refill upon return to match the initial level.
View moreJune 6, 2025
Destination: Monterrey
The procedure was very convenient, allowing for self-service operations, which made it quite efficient. The service attitude was great.
View moreJune 5, 2025
Destination: Cancun
It's okay.
View moreJune 3, 2025
Destination: Mexico City
The service was quite good, with no upselling whatsoever. We simply paid the deposit and took the car. However, the vehicle was a bit old and worn out. I always thought Mexicans might be inefficient, but it turned out to be fine. Our car tire got punctured by a nail in Guanajuato. We contacted the local car rental office at 11 a.m., and since none of the local staff spoke English, we communicated via WhatsApp. By 1 p.m., they arrived at our parking spot, inflated the tire, then drove to a nearby repair shop for inspection and patched the tire. By 2 p.m., the car was returned to us. Considering the complete language barrier, the entire process was handled very satisfactorily.
View moreJune 3, 2025
Destination: Cancun
The car rental company in Cancun didn't overly push selling insurance, but they required a $6000 deposit. Even though my credit card limit was sufficient, the authorization was repeatedly declined. I wanted to cancel the reservation and negotiate with another company on the spot, but as soon as I stepped outside, they called me back and the deposit suddenly dropped to $800!
View moreJune 1, 2025
Destination: Cancun
Satisfied. Originally booked a Suzuki, but chose a Changan when picking up the car. Supporting domestic brands!
View moreMay 25, 2025
Destination: Monterrey
Driving to the US only requires an additional insurance fee of about $10; this company is my top choice. Other Mexican rental companies refund the deposit too slowly, sometimes taking up to a month.
View moreMay 23, 2025
Destination: Monterrey
The charges were excessive, delayed by one day and charged over 400 RMB.
View moreMay 22, 2025
Destination: Mexico City
There are dedicated reception staff at the airport who guide you to the shuttle bus. The store employees are straightforward and do not try to upsell. Staff provide an overview of the car's condition during pickup. Car return is quick and efficient without unnecessary procedures. Both the pickup and drop-off staff are very friendly.
View moreMay 22, 2025
Destination: La Paz
Tuve que volver a crear una nueva reserva porque no se puede extender contrato
View moreMay 21, 2025
Destination: Hermosillo
It's acceptable.
View moreMay 18, 2025
Destination: Puebla
Pretty good.
View moreMay 14, 2025
Destination: Tuxtla Gutierrez
Excellent
View moreMay 11, 2025
Destination: Merida
Satisfied
View moreMay 11, 2025
Destination: Guadalajara
The service was good and English communication is available.
View moreMay 8, 2025
Destination: Guadalajara
The car pickup process was very slow, likely because it's a local small company. We often rent cars from various companies, but returning the car at this company was extremely slow. The car we were given had poor engine performance and no rearview camera. It's the first time we've rented a car without a rearview camera. When we were handed the car, we did a quick inspection of the exterior and drove off. Upon returning the car, they claimed we damaged the sun visor and asked us to pay. We didn't even use the sun visor during our two-day rental, but they insisted we compensate them. Being a small company, you'd better be cautious when renting here.
View moreMay 1, 2025
Destination: Monterrey
I barely had to wait when I arrived at the store, the staff were very friendly, and we could use a translation app to communicate when there was a language barrier.
View moreMay 1, 2025
Destination: Queretaro
This is my second time renting from this company, and overall, it was great. The process from pickup to return was quick, and there were no hidden charges.
View moreApril 25, 2025
Destination: Cancun
Pésimo servicio contratos engañoso y depósitos exagerados me quedo con muy mal sabor de boca
View moreApril 21, 2025
Destination: Monterrey
The overall service was excellent. I chose full insurance on the platform, so there was no need to purchase extra insurance in-store. However, it's a bit disappointing that it's rare to get the reserved car model.
View moreApril 21, 2025
Destination: Puerto Escondido
Renting a car was very convenient.
View moreApril 20, 2025
Destination: San Jose Del Cabo
No vuelvo a rentar En America Car rental. Me cobraron más de la tarifa con la que se supone que Reservé
View moreApril 19, 2025
Destination: Queretaro
The overall service attitude was quite good, but there were two issues: 1. They try to upsell insurance during pickup, even if it's already included. 2. When returning the car, they intentionally blame the renter for any damages unless there is evidence it existed during pickup, which is very frustrating.
View moreApril 10, 2025
Destination: Cancun
Very satisfied.
View moreApril 4, 2025
Destination: Monterrey
The price is the cheapest.
View moreApril 4, 2025
Destination: Monterrey
Great and convenient.
View moreApril 4, 2025
Destination: Cancun
Excellent
View moreApril 2, 2025
Destination: Cancun
Very friendly staff on the location.
View moreApril 1, 2025
Destination: Cancun
Fairly standard service.
View moreMarch 31, 2025
Destination: Cancun
Aside from the staff's persistence in promoting insurance, everything else was great. I had already purchased the highest level of insurance on the platform, but the staff kept recommending additional coverage, which was a bit annoying. In the end, I had to pay a deposit of over 50,000 pesos. Additionally, the car's fuel tank wasn't full when I picked it up, and I only noticed it after getting on the highway, which almost left me stranded due to low fuel. Fortunately, the issue was noted in the rental agreement, so technically there wasn't a problem. However, for those who aren't attentive or don't read the contract thoroughly, it could turn into a hidden pitfall. This can be especially troublesome for people who are not fluent in English.
View moreMarch 28, 2025
Destination: Merida
No hidden charges.
View moreMarch 27, 2025
Destination: Uruapan
Tarde un poco porque había problemas con el internet para llenar la aplicación
View moreMarch 26, 2025
Destination: Mexico City
Relatively friendly.
View moreMarch 19, 2025
Destination: Puebla
No me coincide lo que me cobraron con lo que realmente ponía
View moreMarch 15, 2025
Destination: Mazatlan
They don't have a telephone number to reach the counter at the airport and people who answers the phone from the general number are not well informed about the schedules and process, they couldn't even find my reservation.
View moreMarch 9, 2025
Destination: Monterrey
It's okay, but extending the rental is too expensive! The insurance is overly pricey, even more expensive than the car rental itself! Renting for a longer period ends up costing more.
View moreMarch 8, 2025
Destination: Cancun
The vehicle insurance issue was disappointing, I can only say it was very bad.
View moreMarch 6, 2025
Destination: Cancun
O aluguel do carro correu tudo bem e a empresa foi muito organizada o tempo tudo. O único inconveniente é em Cancun o seguro de proteção de terceiros é obrigatório e não está incluído no orçamento - ficou cerca de USD25 por dia, e isso fez com a minha reserva terminasse quase o dobro do que havia pago inicialmente.
View moreMarch 5, 2025
Destination: Cancun
The service was okay, the car's condition was average. The performance was decent.
View moreFebruary 21, 2025
Destination: Puerto Vallarta
Car was in good condition and service was friendly. BUT. We forgot a bag under the passenger seat with something very valuable and after we let the car rental company know and met them again to inspect the car it was gone. Pretty sure someone from the service / cleaning took the bag. Manager was very helpful and understanding tho.
View moreFebruary 21, 2025
Destination: Veracruz
No el auto no llego an mis expectativas. Le falta bastante mantenimiento
View moreFebruary 20, 2025
Destination: La Paz
Not the car I wanted. I wanted a Nissan Kicks and they deliver a Chrevolet Captiva. It is a bigger car but I did not wanted a bigger car, it consumes almost double the gas of a Nissan Kicks and we needed to uses for very long trips. Also insurance cost higher... The personnel a the counter did not tell me that it was another car so I assumed it was the requested vehicle. Only after we got to the delivery location, I saw it was a Chevrolet Captiva but we where in a hurry so I took the car.
View moreFebruary 17, 2025
Destination: Cancun
No upselling, and the service was very efficient.
View moreFebruary 14, 2025
Destination: Tijuana
despues de dos semanas que ya regrese el carro, aun no me han devuelto el deposito de garantia de mi tarjeta de credito.
View moreFebruary 13, 2025
Destination: Cancun
Overall okay, but Mexico's road conditions are average. Highways have frequent and expensive tolls, so remember to avoid toll stations.
View moreFebruary 6, 2025
Destination: Cancun
The car pickup process was too slow; I had to stand and wait for an hour with no air conditioning or seating.
View moreFebruary 5, 2025
Destination: Cancun
Smooth service
View moreFebruary 5, 2025
Destination: Cancun
Good service, easy communication, and a positive attitude.
View moreFebruary 2, 2025
Destination: Chetumal
La experiencia fue excelente y todo fluyó a la perfección, la chica del mostrador fue perfecta
View more