Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
April 27, 2025
Destination: jeju-do
Overall satisfied.
View moreApril 21, 2025
Destination: Seoul
It's okay.
View moreApril 12, 2025
Destination: jeju-do
Special thanks to the customer service team for their prompt communication and responsiveness. They pre-checked the rental documents to ensure a smooth rental process. The vehicle was clean and well-maintained.
View moreApril 9, 2025
Destination: jeju-do
Very good. No need to wait in line.
View moreApril 8, 2025
Destination: jeju-do
Average experience. The staff were inefficient, the car's exterior was covered in scratches, and customers were required to take photos themselves. The fuel tank was not full upon delivery, and we had to estimate the amount ourselves before returning the car.
View moreApril 2, 2025
Destination: jeju-do
Excellent
View moreApril 1, 2025
Destination: jeju-do
Very satisfied.
View moreMarch 23, 2025
Destination: Seoul
Satisfied
View moreMarch 20, 2025
Destination: jeju-do
The service was excellent, and they even refunded me for the extra fuel I added.
View moreMarch 16, 2025
Destination: jeju-do
The fuel tank was not full, just one bar.
View moreMarch 13, 2025
Destination: jeju-do
The car was too old, 140,000 kilometers, and very dirty.
View moreMarch 3, 2025
Destination: jeju-do
Good.
View moreFebruary 24, 2025
Destination: Seoul
Easy pickup and drop-off process, simple procedures, and they even handle highway toll payments.
View moreFebruary 20, 2025
Destination: jeju-do
Satisfied
View moreFebruary 20, 2025
Destination: Busan
It's acceptable.
View moreFebruary 14, 2025
Destination: jeju-do
Friendly service, clean car interior, worth using again.
View moreFebruary 11, 2025
Destination: Seoul
Very satisfied with the airport shuttle service.
View moreFebruary 3, 2025
Destination: Seoul
Thank you for waiting for me for an hour. I suggest using WhatsApp and WeChat for earlier communication. The intermediary company could also provide a field to leave an additional primary contact method.
View moreFebruary 2, 2025
Destination: jeju-do
Very satisfied.
View moreJanuary 18, 2025
Destination: Seoul
They were super friendly and fast response to questions via WhatsApp.
View moreJanuary 16, 2025
Destination: jeju-do
Good
View moreJanuary 10, 2025
Destination: jeju-do
A quick and smooth experience for both pick-up and drop-off. The car was in great condition, and the staff had already pre-entered the hotel and drop-off address, making it very convenient.
View moreDecember 29, 2024
Destination: jeju-do
The service staff at the South Korean car rental company are very friendly.
View moreDecember 23, 2024
Destination: Busan
Extremely satisfied
View moreDecember 23, 2024
Destination: jeju-do
Very satisfied, will use their service again.
View moreDecember 23, 2024
Destination: Busan
Fast service, great value for money, good vehicle conditions, and no hidden charges.
View moreDecember 7, 2024
Destination: Seoul
Quite good.
View moreDecember 6, 2024
Destination: Seoul
Very satisfied.
View moreNovember 24, 2024
Destination: Seoul
This car rental company is a bit of a rip-off. They charge you 3000 RMB for a few scratches.
View moreNovember 23, 2024
Destination: jeju-do
Pienso que al no saber el idioma, el personal del mostrador podría ayudar a rellenar el papeleo , realizar la entrega de llaves y funcionamiento del vehículo.
View moreNovember 13, 2024
Destination: jeju-do
Feels good.
View moreNovember 13, 2024
Destination: jeju-do
Service provided by socar staff was excellent. PICK UP AND RETURN PROCESS WAS SUPER EASY AND CONVENIENT.
View moreNovember 8, 2024
Destination: Seoul
I would like mention Most Horrifing experience in form of misguiding extending it to Threatening and extracting exorbitant charges. • I was offered an LPG car which was not booked by me. The host tried to fooled me by saying it was an upgraded version, which was not so. • On taking the delivery of the car, I mentioned about small scratches and dents to be put on contract. I was told don’t bother about small issues. • On return, I agreed to scratches on Bumper, which could be easily Repainted. My claim could be easily verified from pictures sent by host herself. • To my shock I was asked to pay 500,000 won, With an argument that whole Bumper needs to be changed., which was not at all needed. ( Proof attched Pics). When I argued to this unreasonable demand, she clamped further charge of 350,000 won as Non Operational charge. Having travelled more than 45 countries, never in my Life any Rent a Company has charged such unreasonable charges. When I further argued that this is not at all professional, to my surprise she threatens me to increase it to 1 million. She also said if I dispute, she shall call Police (You may check phone conversation from your record). Fearing losing the Flight, I paid. • I paid this unreasonable claim with Duress, as I was helpless. She took full advantage of my helplessness. Its not question of money. Its too small for a traveller like me. But it’s my utmost responsibility to see that my fellow traveller is well cautioned about such experiances, hence shall put all possible efforts to aware them by putting my experience on each and every possible platform, of course, with full proof and pictures. • Generally, a pre authorised deposit is taken by the company. It fair. Its activated only when some traffic violation is fined. Here they have already charged my card, without any violation. Hopefully, at least this would be professionally handled and full Deposit shall be refunded at the earliest. • I hope this experience reaches to the knowledge of higher ups and remedial measures are taken, so that companies image is name is not tarnised due to behaviour of single employee
View moreNovember 6, 2024
Destination: jeju-do
Having a Korean driver's license made the process very convenient and quick.
View moreOctober 24, 2024
Destination: jeju-do
Dry difficult as a foreigner that does not speak Korean. Need a local phone number or method of contact that is difficult to obtain at the moment.
View moreOctober 23, 2024
Destination: jeju-do
The overall service was great. The car provided was very new, with only 600 kilometers.
View moreOctober 18, 2024
Destination: Seoul
Extremely satisfied! Wanted to rent a Ray, and the staff called to coordinate a car for me from the Gimpo Airport location. It was a brand-new car!
View moreOctober 4, 2024
Destination: jeju-do
The car was very old, with over 100,000 kilometers on it, yet they still rented it out to customers. The fuel tank wasn't even full. Their service attitude was poor, and they seemed to target Chinese customers on purpose. The dark-skinned male assistant manager ignored me and left me waiting while also writing down the wrong return time. It felt like they were trying to charge me extra. Even after I told him I had contacted the head office and confirmed that they had made a mistake with the return time, he pretended not to hear. Fortunately, a Chinese worker helped resolve the issue; otherwise, we might have missed our flight.
View moreSeptember 29, 2024
Destination: jeju-do
スタッフは良心的だった
View moreSeptember 18, 2024
Destination: jeju-do
Returned the car 50 minutes late and had to pay an additional 16200 for the rental fee. There was no prior notification, and I only received a call when I was at the store entrance. After the vehicle inspection was completed, they informed me about the extra charge.
View moreSeptember 18, 2024
Destination: jeju-do
No communication barriers in English.
View moreSeptember 15, 2024
Destination: jeju-do
突然の予定変更で、私が韓国語、英語が不十分でお互いに困ったが、誠意を持った対応に感謝してます。日本人が借りる日は日本語話せる人を配置してもらえるともっと安心です。
View moreSeptember 4, 2024
Destination: Busan
Good, arrived too early, the store was not open. The latest return time is 6 PM.
View moreAugust 29, 2024
Destination: Seoul
Very satisfied, efficient.
View moreAugust 27, 2024
Destination: jeju-do
1. The process of scanning the QR code and filling in the information is ridiculously complicated—it took at least 20 minutes. 2. No staff to guide us in inspecting the car, everything was very casual, and the car was damaged. 3. The car only had half a tank of fuel when we got it, but we were required to return it with a full tank. They also took a photo of our credit card, which made us feel like we could be charged unfairly at any time. 4. The promised automatic door was not actually automatic. 5. Extremely poor experience.
View moreAugust 16, 2024
Destination: jeju-do
Good.
View moreAugust 8, 2024
Destination: Seoul
Very fast! The rental company provides a Hi-Pass card, equivalent to an ETC card in mainland China, with settlement completed three days after returning the car. Extremely convenient!
View moreJuly 26, 2024
Destination: jeju-do
Average experience. I left some clothes in the car when I returned it. When I went back to look for them, the front desk claimed they hadn't seen them and refused to help, even telling me to leave. Their attitude was very arrogant. Eventually, I found my clothes at their car wash area. Additionally, the car uses liquefied petroleum gas and has a large tank in the trunk, leaving room for only one suitcase.
View moreJuly 26, 2024
Destination: jeju-do
I originally booked a Model 3, but they gave me a different car model upon arrival.
View moreJuly 26, 2024
Destination: jeju-do
The service was excellent.
View more