Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
June 16, 2025
Destination: Amsterdam
Good
View moreJune 16, 2025
Destination: Amsterdam
Easy pickup and return process.
View moreJune 16, 2025
Destination: Amsterdam
Top brand, excellent service.
View moreJune 14, 2025
Destination: Amsterdam
The rental car office is easy to locate, and the service is satisfactory.
View moreJune 13, 2025
Destination: Amsterdam
The car rental service was excellent, very good, and hassle-free!
View moreJune 9, 2025
Destination: Amsterdam
Very good, the car inspection was quick.
View moreJune 1, 2025
Destination: Eindhoven
Very satisfied, highly recommend them.
View moreMay 29, 2025
Destination: Amsterdam
The staff at the store was very friendly and even suggested travel routes and destinations to us.
View moreMay 24, 2025
Destination: Amsterdam
The quality is acceptable, but their charges are very hidden. We rented a car without any collisions, yet they used a flashlight to inspect and claimed there was a white mark less than 1mm on the glass, demanding us to pay 650 euros. It's ridiculous.
View moreMay 21, 2025
Destination: Eindhoven
Very good
View moreMay 18, 2025
Destination: Amsterdam
Very satisfied
View moreMay 15, 2025
Destination: Amsterdam
Very fast and efficient, the car pickup was quick.
View moreMay 15, 2025
Destination: Amsterdam
Excellent
View moreMay 13, 2025
Destination: Amsterdam
The company is big, staff are responsible and friendly.
View moreMay 10, 2025
Destination: Amsterdam
The only option available for 'actual car model received' was Volvo XC60, but I want to clarify that the actual model was Volvo XC40. The car rental company's service was pretty good. When picking up the car, they pointed out the areas of previous scratches—make sure to take photos of those yourself too. Pickup and drop-off were convenient. The car we got this time was at least 90% new, and the built-in Google Maps navigation was handy, eliminating the need to use phone navigation.
View moreMay 10, 2025
Destination: Den Haag
The overall service was very satisfactory and extremely fast.
View moreMay 10, 2025
Destination: Amsterdam
Satisfied
View moreMay 10, 2025
Destination: Amsterdam
Very satisfied.
View moreMay 9, 2025
Destination: Amsterdam
Excellent! The car was in great condition! It was new and easy to operate.
View moreMay 6, 2025
Destination: Amsterdam
Very satisfied.
View moreMay 6, 2025
Destination: Amsterdam
Very convenient
View moreMay 4, 2025
Destination: Amsterdam
The staff are very nice.
View moreMay 3, 2025
Destination: Amsterdam
Very satisfied, the entire process was very smooth.
View moreMay 2, 2025
Destination: Amsterdam
Very good.
View moreMay 1, 2025
Destination: Amsterdam
Very satisfied with the service; the staff had a great attitude, the car was in excellent condition, and it was a brand-new vehicle with only 11 kilometers on it.
View moreApril 29, 2025
Destination: Amsterdam
Very satisfied!
View moreApril 28, 2025
Destination: Amsterdam
Everything went smoothly.
View moreApril 26, 2025
Destination: Amsterdam
Pickup and drop-off were very convenient.
View moreApril 24, 2025
Destination: Amsterdam
Clear and efficient communication, convenient and quick.
View moreApril 21, 2025
Destination: Eindhoven
Extremely smooth to drive, a brand-new car with less than 6000 kilometers, really great experience.
View moreApril 21, 2025
Destination: Amsterdam
Convenient and hassle-free.
View moreApril 16, 2025
Destination: Amsterdam
Very good.
View moreApril 16, 2025
Destination: Amsterdam
The pick-up and drop-off process was very convenient.
View moreApril 14, 2025
Destination: Amsterdam
Very satisfied.
View moreApril 11, 2025
Destination: Amsterdam
Very satisfied
View moreApril 6, 2025
Destination: Amsterdam
Very satisfied, everything went smoothly. Europcar is a well-established company; I've always used it and their service is quite good!
View moreMarch 31, 2025
Destination: Amsterdam
The service is quite good overall, but you need to find the car yourself, which is a bit of hassle.
View moreMarch 31, 2025
Destination: Amsterdam
The policy requiring customers to pay upfront for insurance needs to be improved.
View moreMarch 31, 2025
Destination: Amsterdam
Very satisfied.
View moreMarch 25, 2025
Destination: Amsterdam
The staff were generally inattentive, and some were slightly arrogant. Finally, I encountered a helpful young gentleman who guided me to the exact location. Except for this young man who specifically assisted with navigation when returning the car, the overall experience from pickup to return was quite poor. The staff seemed inattentive, and some even appeared somewhat arrogant. Additionally, I must complain about the airport’s traffic layout—it feels like a maze. For first-time visitors, it is very unfriendly, inefficient, and full of unnecessary complications. They kept misleading me by saying I hadn’t purchased insurance or claiming there were no cars available except manual ones. They even said I would have to pay extra for an automatic car, even though I had clearly booked an automatic. I ended up entering the wrong parking lot twice and had to walk 15 minutes to locate the return area. A senior staff member dismissively told me to 'follow the signs.' Fortunately, a thoughtful young employee came by to carefully guide me, and I was finally able to return the car.
View moreMarch 24, 2025
Destination: Amsterdam
Excellent
View moreMarch 23, 2025
Destination: Amsterdam
The staff are quite professional. The only downside is that I can never get the car model I reserved, haha.
View moreMarch 22, 2025
Destination: Amsterdam
Satisfied, but they asked for an additional €25 per day for full insurance, which I declined.
View moreMarch 16, 2025
Destination: Amsterdam
The staff's English was very good, communication went smoothly, and there was no unnecessary upselling!
View moreMarch 7, 2025
Destination: Amsterdam
Very good and very polite. Just remember to bring an international driver's license.
View moreMarch 6, 2025
Destination: Amsterdam
The service was very professional, staff were warm and attentive, and the procedures were efficient and convenient.
View moreMarch 4, 2025
Destination: Amsterdam
The process was quite smooth, no upselling. I purchased full insurance from the rental company, the type that doesn't require reimbursement back home. Planned to land at 6 pm and booked the car for 7 pm. The flight arrived earlier than expected, and I reached the counter 45 minutes ahead of time. I was told I had to wait or pay extra to switch to a BMW 3-series, but I declined. Spent the next 45 minutes playing cards at the airport. For future reference, you can schedule the car pickup for a later time, but it's not allowed for an earlier pickup.
View moreFebruary 25, 2025
Destination: Amsterdam
I booked a Ford Focus wagon, but was given a Volkswagen MPV instead, and the power was insufficient. The service during the rental process was satisfactory.
View moreFebruary 25, 2025
Destination: Amsterdam
Satisfied
View moreMarch 13, 2025
Destination: Amsterdam
Very satisfied.
View more