Q1.What is an insurance excess?
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
April 29, 2025
Destination: Amsterdam
Very satisfied!
View moreApril 28, 2025
Destination: Amsterdam
Everything went smoothly.
View moreApril 26, 2025
Destination: Amsterdam
Pickup and drop-off were very convenient.
View moreApril 24, 2025
Destination: Amsterdam
Clear and efficient communication, convenient and quick.
View moreApril 21, 2025
Destination: Eindhoven
Extremely smooth to drive, a brand-new car with less than 6000 kilometers, really great experience.
View moreApril 21, 2025
Destination: Amsterdam
Convenient and hassle-free.
View moreApril 16, 2025
Destination: Amsterdam
Very good.
View moreApril 16, 2025
Destination: Amsterdam
The pick-up and drop-off process was very convenient.
View moreApril 14, 2025
Destination: Amsterdam
Very satisfied.
View moreApril 11, 2025
Destination: Amsterdam
Very satisfied
View moreApril 6, 2025
Destination: Amsterdam
Very satisfied, everything went smoothly. Europcar is a well-established company; I've always used it and their service is quite good!
View moreMarch 31, 2025
Destination: Amsterdam
The service is quite good overall, but you need to find the car yourself, which is a bit of hassle.
View moreMarch 31, 2025
Destination: Amsterdam
The policy requiring customers to pay upfront for insurance needs to be improved.
View moreMarch 31, 2025
Destination: Amsterdam
Very satisfied.
View moreMarch 25, 2025
Destination: Amsterdam
The staff were generally inattentive, and some were slightly arrogant. Finally, I encountered a helpful young gentleman who guided me to the exact location. Except for this young man who specifically assisted with navigation when returning the car, the overall experience from pickup to return was quite poor. The staff seemed inattentive, and some even appeared somewhat arrogant. Additionally, I must complain about the airport’s traffic layout—it feels like a maze. For first-time visitors, it is very unfriendly, inefficient, and full of unnecessary complications. They kept misleading me by saying I hadn’t purchased insurance or claiming there were no cars available except manual ones. They even said I would have to pay extra for an automatic car, even though I had clearly booked an automatic. I ended up entering the wrong parking lot twice and had to walk 15 minutes to locate the return area. A senior staff member dismissively told me to 'follow the signs.' Fortunately, a thoughtful young employee came by to carefully guide me, and I was finally able to return the car.
View moreMarch 24, 2025
Destination: Amsterdam
Excellent
View moreMarch 23, 2025
Destination: Amsterdam
The staff are quite professional. The only downside is that I can never get the car model I reserved, haha.
View moreMarch 22, 2025
Destination: Amsterdam
Satisfied, but they asked for an additional €25 per day for full insurance, which I declined.
View moreMarch 16, 2025
Destination: Amsterdam
The staff's English was very good, communication went smoothly, and there was no unnecessary upselling!
View moreMarch 13, 2025
Destination: Amsterdam
Very satisfied.
View moreMarch 7, 2025
Destination: Amsterdam
Very good and very polite. Just remember to bring an international driver's license.
View moreMarch 6, 2025
Destination: Amsterdam
The service was very professional, staff were warm and attentive, and the procedures were efficient and convenient.
View moreMarch 4, 2025
Destination: Amsterdam
The process was quite smooth, no upselling. I purchased full insurance from the rental company, the type that doesn't require reimbursement back home. Planned to land at 6 pm and booked the car for 7 pm. The flight arrived earlier than expected, and I reached the counter 45 minutes ahead of time. I was told I had to wait or pay extra to switch to a BMW 3-series, but I declined. Spent the next 45 minutes playing cards at the airport. For future reference, you can schedule the car pickup for a later time, but it's not allowed for an earlier pickup.
View moreFebruary 25, 2025
Destination: Amsterdam
I booked a Ford Focus wagon, but was given a Volkswagen MPV instead, and the power was insufficient. The service during the rental process was satisfactory.
View moreFebruary 25, 2025
Destination: Amsterdam
Satisfied
View moreFebruary 18, 2025
Destination: Amsterdam
Very good
View moreFebruary 18, 2025
Destination: Amsterdam
Very good.
View moreFebruary 16, 2025
Destination: Amsterdam
Good service.
View moreFebruary 16, 2025
Destination: Amsterdam
Picked up the car at Amsterdam Schiphol Airport store. Very good.
View moreFebruary 15, 2025
Destination: Amsterdam
Satisfied
View moreFebruary 11, 2025
Destination: Amsterdam
Pretty good.
View moreFebruary 6, 2025
Destination: Amsterdam
The reserved car model couldn't be obtained; instead, we got a Peugeot SUV. The staff member didn't provide any explanation and simply handed over the keys. There was a strong perfume smell in the car.
View moreFebruary 4, 2025
Destination: Amsterdam
The process is convenient and smooth.
View moreJanuary 29, 2025
Destination: Amsterdam
Very satisfied
View moreJanuary 27, 2025
Destination: Amsterdam
Car exceeded expectations. Brand new Citroen C4. Excellent handling, with all modern accessories
View moreJanuary 22, 2025
Destination: Amsterdam
The Asian guy was amazing, explained everything in detail, and there was no upselling throughout.
View moreJanuary 18, 2025
Destination: Amsterdam
Registration at the store was very quick, and the service was excellent.
View moreJanuary 15, 2025
Destination: Almere
Fast and efficient.
View moreJanuary 12, 2025
Destination: Amsterdam
The vehicle and services were excellent, yet the price was high (even so, it was still cheaper than other options). Keep in mind, that if you're picking the full coverage through QEEQ it is cheaper, yet if there is damage, you need to pay and then get the refund through your alternative insurance
View moreJanuary 11, 2025
Destination: Amsterdam
I booked a Mercedes but was given a Volvo; however, the service was still decent.
View moreJanuary 5, 2025
Destination: Amsterdam
This is my second time renting a car. It is very convenient.
View moreDecember 19, 2024
Destination: Amsterdam
Very reliable.
View moreDecember 18, 2024
Destination: Amsterdam
Satisfied
View moreDecember 17, 2024
Destination: Amsterdam
The counter staff is professional, helpful and quick.
View moreDecember 15, 2024
Destination: Amsterdam
Satisfied
View moreDecember 15, 2024
Destination: Amsterdam
Convenient and efficient
View moreDecember 13, 2024
Destination: Arnhem
The service was excellent, and they proactively offered coffee!
View moreDecember 11, 2024
Destination: Almere
Good.
View moreDecember 11, 2024
Destination: Almere
Satisfied
View moreDecember 11, 2024
Destination: Amsterdam
Pretty good.
View more