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Last updated on: June 15, 2025
23Rental Locations
14Airport Locations
Map View of Car Rental Locations in San Juan
Routes
8.0/10
AVIS
10.0/10
NU Car
8.5/10
Europcar
8.9/10
ACE
8.0/10
Dollar
8.0/10
Ace Rent
2.0/10
Alamo
9.2/10
Popular Auto
8.1/10
Hertz
6.0/10
E-Z RENT-A-CAR
8.1/10
Budget
9.0/10
Reviewed: June 14, 2025
The wait was extremely long; I waited nearly three hours to pick up the car, and my deposit has yet to be refunded. Avoid this rental company at all costs. It's the worst company I've ever dealt with.
Reviewed: January 16, 2024
The rentals for Routes are provided by Allied. After arriving at the San Juan airport you need to call them to send the shuttle for you, it was very quick process. At the rental location it was very busy, many people waiting for cars, it was moving slow. We were informed that our rental was not returned yet by previous renters (we needed 7 seater) and they don't have another car for us so we need to wait for it to be returned. After inquiring again we were told that maybe renters will decide to keep the car longer (?). and we might not get the car at all !!!! After more complaining they suddenly realized they have a car for us on the lot so eventually we got it. All the process took almost 3 hours . During the return it was even more crowded, they tell you just to leave the car and go, (by the way on their front door specifically says NOT to leave without receipt and closing your contract) They just didn't have enough people working there, they were overwhelmed by the situation. WE were renting right after Christmas so very busy season but still they should be prepared and organized better.
Reviewed: January 2, 2025
Avis did a great job accommodating my delayed arrival. Car was available and ready and even bigger than what I had reserved.
Reviewed: October 18, 2024
NU added extra fees not originally on the contract like toll tags, insurance and others
Reviewed: December 6, 2019
Great service quick transaction, clean vehicle and no pushy up sale on extras. I
Reviewed: July 26, 2024
The service was good, and the overall process of picking up and returning the car was quite smooth.
Reviewed: March 12, 2020
Good experience, recent and clean vehicle. However, we had a flat tire and the crank to change the wheel was missing. In addition, We had to take out additional insurance at the request of the rental company when the vehicle was delivered
Reviewed: October 26, 2019
The counter staff were excellent,very helpful and went out of their way to ensure I had a car for my trip.
Reviewed: May 14, 2024
The people were kind and courteous. The car was great, clean, and perfect for what we needed. They got us checked in and out super fast. I enjoyed renting from them. Definitely, will use them when we go back to PR. On a separate note: I did have an Apple Air tag on our keyring that I forgot to take off. I did call twice and no one could find it, even though it pings that it's at the car rental location. I'll call again to see if they found it.
Reviewed: January 1, 2020
I always use Charlie car rental/Ace. I just wish that as a regular customer there would be better deals or specials. I've rented from Charlie/Ace at least 5 times this past year. It'll be nice to have some type of bonus.
Reviewed: January 3, 2024
The car I had reserved was not available and they charged me several hundred dollars in extra "taxes and fees" that had not been quoted. This is unacceptable and should not happen.
Reviewed: August 15, 2023
They made me purchase their basic coverage to protect the car which I know is a scam because I used to work at Enterprise rent a car. protection for car only is the damage waiver. I'm going to contact them for a refund for the other coverages that I did not want.
Reviewed: March 21, 2023
El auto un poco deteriorado pero funcionó bien. No puedo aceptar que el recipiente de agua de los wipers estaba vacío. Eso indica que no chequean bien los vehículos antes de entregarlos.
Reviewed: April 27, 2022
El automóvil, la atención al cliente por el personal de Dolar, definitivamente superaron mis expectativas.
Reviewed: January 9, 2023
Excellent speedy friendly, professional service. The first jeep that we rented for the two weeks on one day, it would not start. We got a jump from a neighbor and drove straight to Alamo and they replaced it. No questions asked.
Reviewed: August 4, 2020
Popular Auto was awesome great customer service I had to upgrade to a larger vehicle and there was no problem at all They were very quick to accommodate my needs Very polite and professional
Reviewed: March 3, 2020
Was not told where to go to pickup the car. No info about a shuttle so we had to take a taxi. Long wait to to do paperwork to get the car
Reviewed: October 20, 2019
The price was different than the booking price. Also, they did not accept my GA license because of the temporary one.
Reviewed: May 13, 2019
Agency required us to buy insurance and other things that more than doubled the rental car price from $98 to $200 even though we brought insurance documentation. Car had no central locking, no power windows, no trunk cover. First car had a tire pressure warning light on and agency first refused to give us a proper car.
Reviewed: December 18, 2017
Like: The employee told me that I could use my existing car insurance to cover the cost of vehicle insurance, which saved me $25 a day. We wound up with a brand new car, which was an unexpected perk.
Dislike: It took about 20 - 30 minutes to get everything sorted out, but for the price we wound up paying, I really shouldn't complain. I'm pretty happy all around with the experience.
Reviewed: March 2, 2015
The car rental service was very enthusiastic, highly recommended.
Reviewed: January 28, 2015
The company provides excellent service, the process is simple, and the efficiency is high.
Walk to counter
Walk to counter
Shuttle bus
Shuttle bus
Walk to counter
Walk to counter
Walk to counter
Pick-up service
Walk to counter
In terminal
In terminal
Shuttle bus
Call for pick-up
Call for pick-up
In terminal
