9 Car Rental Brands at King Khalid International Airport (RUH)

Reviewed: June 13, 2025

The person who handed over the car was not the same as the one who received it upon return. I picked up the car at 11 PM and, trusting them, didn’t inspect it thoroughly. When returning the car, they claimed there was a scratch on the hood and blamed it on me, demanding compensation of 800 riyals. Their judgment seemed arbitrary—they decide it’s your responsibility, and that’s it. When returning the car at the airport, I waited for half an hour before someone showed up. The person receiving the car was completely different from the one who handed it over. Since different people have varying understandings of the car’s condition, any discrepancies between the pickup and drop-off inspection forms are automatically deemed the customer’s fault. There was a manager in the group with a rude attitude, though the young lady who finally assisted me was polite. Unfortunately, this didn’t change the fact that I had to pay 800 riyals. Thankfully, I had purchased the full insurance coverage, but I still felt like I was unfairly taken advantage of. Having rented cars for business trips for years, this is the first time I’ve experienced such issues. This feels like a one-time deal, and going forward, none of my company’s employees will use this rental company.

Reviewed: May 30, 2025

They provide pick-up service, and the staff's attitude is excellent!

Reviewed: May 26, 2025

1. They made me pay for parking when picking up the car, and again when returning it. 2. Double charging issue: I extended my rental from May 5 to May 10 for 5 days, the rental fee had been paid offline, and the full insurance fee was also paid. Despite having fully paid for the extension, they charged me again on my credit card for the same period. Extremely bad experience.

Reviewed: May 25, 2025

Thumbs up to Xiaohan! Excellent service! Attentive and patient!

Reviewed: May 12, 2025

Very satisfied, contact person Xiao Han handled everything promptly and effectively.

Reviewed: May 25, 2025

Budget at Riyadh T1 is extremely disappointing. Despite having paid through the platform and presenting the pickup document, I was still forced to make a payment before being allowed to take the car. After nearly an hour of negotiation, I had no choice but to accept. The vehicle provided was not of an equivalent category, significantly smaller, and the air conditioning system was subpar. Be cautious of Riyadh Budget.

Reviewed: April 25, 2025

Unreasonable charges, duplicate charges, no response.

Reviewed: March 26, 2025

The service throughout was friendly, and there was no excessive upselling of insurance. They merely pointed out that our insurance was inadequate but didn't press further once we mentioned we had purchased it on a domestic platform. One shortcoming, however, was that the staff did not check the tire pressure. After driving for a day, the tire pressure warning light came on. Initially, we thought the tire might be punctured, but upon inspection, it turned out the pressure was too high. After releasing some air and resetting the gauge, everything was fine.

Reviewed: March 13, 2025

The car provided for pickup was an Elantra, and its condition was quite good. It has low fuel consumption, making it completely sufficient for travel around Riyadh without adding mileage. Most parking spots are in free parking lots.

Reviewed: February 4, 2025

Can you believe it? Renting a car in Riyadh, the capital, with all the necessary procedures completed, took over 3 to 4 hours! Having to pay a deposit of 2500 SAR was acceptable, but they took almost from 11 PM to nearly 3 AM to finish processing and hand over the car! Every time someone came by, the staff stopped working just to chat with them! It's more horrifying than 'lightning's 'hahaha'! And if you think that's the end, the real nightmare comes later. When returning the car, we handed the keys to the staff inspecting the car in the parking lot, completed all procedures at the counter, confirmed multiple times that everything was fine, and then left. However, when I went to rent another car in the next city, they told me I hadn't returned the keys! I requested the staff to make a phone call to confirm, but they directly refused and told me to make the call myself. After much effort, I contacted them through the rental platform, and they finally acknowledged it was a misunderstanding. Yet, renting again took another three hours!

Reviewed: April 15, 2025

The brakes on this car have some issues. Hopefully, the store can resolve this quickly.

Reviewed: February 16, 2025

Overall, very satisfied. The only issue was the document process for picking up the car, which took 20 minutes and was slower than in China. Everything else was great.

Reviewed: February 14, 2025

The service is acceptable.

Reviewed: February 4, 2025

The experience was quite good. I took the only sedan available to a place known as the Edge of the World. The roads were manageable, though the washboard surface required driving at a slower pace.

Reviewed: January 12, 2025

Nothing really

Reviewed: December 31, 2024

The service was acceptable.

Reviewed: March 20, 2024

I am writing to express my dissatisfaction with the recent rental experience I had with your company. upon arriving at the rental location, I was provided with a significantly smaller car than the one I had reserved and expected.the reservation clearly stated that I would be receiving a [hundyi elentra , or similar categories , which was essential for my trip due to , luggage space and comfort. Unfortunately, the vehicle provided to me was not suitable for my needs and its smaller. it happen a conflict between the qeek company and the hertez company .

Reviewed: October 5, 2024

It was a smooth and satisfactory car rental experience.

Reviewed: March 9, 2024

Main issue is Riyadh airport T2 pickup location always has issues of system down or no cars resulting in long waits Always go to T5 atleast they have cars Car wasn’t cleaned properly inside but was good overall

Reviewed: August 13, 2021

Great

Reviewed: March 1, 2024

Excellent service. Great pick up - very fast. Drop off was even better - guy who handled the drop off was amazingly efficient - fastest ever drop off.